.complaint-page{background:#fff;color:#121736}.complaint-page .qifu-site-header{background:0 0}.complaint-page .qifu-site-header::after{display:none}.complaint-wrap{min-width:1200px;overflow:hidden}.complaint-hero{height:560px;background:url(../images/complaint/hero-bg.png) center top no-repeat;background-size:cover}.complaint-hero .container{width:1308px;position:relative;height:560px;padding-top:94px;box-sizing:border-box}.complaint-hero .complaint-hero__content{display:flex;align-items:center;justify-content:space-between;width:100%}.complaint-hero .complaint-hero__main{flex:1;padding-top:78px}.complaint-hero h1{color:#fafbfc;font-size:56px;line-height:79px;font-weight:600;letter-spacing:0}.complaint-hero .hero-desc{width:572px;margin-top:12px;color:rgba(255,255,255,.82);font-size:16px;line-height:30px}.hero-tags{display:flex;gap:16px;margin-bottom:24px}.hero-tag{display:inline-flex;align-items:center;height:40px;padding:10px 16px;border:1px solid rgba(255,255,255,.18);border-radius:20px;background:rgba(255,255,255,.1);color:#eaf7f0;font-size:12px;line-height:20px;box-sizing:border-box}.hero-tag img{width:18px;margin-right:8px}.hero-actions{display:flex;gap:16px;margin-top:44px}.hero-btn{display:inline-flex;align-items:center;justify-content:center;min-width:148px;height:54px;padding:16px 28px;border-radius:27px;font-size:15px;font-weight:600;color:#fff;text-shadow:0 8px 24px rgba(0,200,120,.35);box-sizing:border-box}.hero-btn.primary{background:#00c878;box-shadow:0 8px 24px 0 rgba(0,200,120,.35)}.hero-btn.ghost{border:1px solid rgba(255,255,255,.3);background:rgba(255,255,255,.08);color:rgba(255,255,255,.85)}.hero-btn img{width:16px;height:16px;margin-left:8px}.hero-card{width:557px;height:auto}.section-title{display:flex;align-items:center;justify-content:center;color:#121736;font-size:44px;line-height:62px;font-weight:600;letter-spacing:0}.section-title::after,.section-title::before{content:'';width:10px;height:10px;margin:0 20px;background:#00c878}.complaint-channels{padding:75px 0 128px;background:#f7f8fb}.channel-list{display:grid;grid-template-columns:repeat(3,1fr);gap:24px;margin-top:71px}.channel-card{width:368px;height:250px;padding:32px 28px;border:1px solid #e6ebf1;border-radius:16px;background:#fff;box-sizing:border-box}.channel-card img{width:56px;height:56px}.channel-card h3{margin:16px 0 12px 0;color:#1f2933;font-size:20px;line-height:28px}.channel-card p{color:#1f2933;font-size:16px;line-height:24px;font-weight:500}.channel-card strong{color:#123b6d;font-weight:600}.channel-card .pill{display:inline-flex;align-items:center;height:30px;margin-top:12px;padding:0 12px;border-radius:15px;font-size:12px;line-height:30px;border:1px solid #e6ebf1;background:#f6f8fb;color:#98a2b3}.complaint-process{position:relative;padding:75px 0 30px;background:#fff}.complaint-process::after,.complaint-process::before{content:'';position:absolute;top:0;width:520px;height:520px;border-radius:50%;pointer-events:none}.complaint-process::before{left:-120px;background:#e6f6f0;opacity:.26;filter:blur(100px)}.complaint-process::after{right:-120px;background:#ebeff5;opacity:.26;filter:blur(100px)}.process-line{position:relative;display:grid;grid-template-columns:repeat(6,1fr);width:1090px;margin:95px auto 0}.process-line::before{content:'';position:absolute;top:24px;left:78px;right:78px;height:3px;background:linear-gradient(90deg,#e6f8f0 0,#00c878 15%,#00c878 85%,#e6f8f0 100%);border-radius:3px}.process-item{position:relative;width:156px;z-index:1;text-align:center}.process-item::before{content:'';position:absolute;width:13px;height:13px;background:url(../images/complaint/process-arrow-right.png);background-size:100% 100%;top:19px;right:-18px}.process-item:last-child::before{display:none}.process-item h3{margin:0 0 8px;color:#1f2933;font-size:16px;line-height:26px;font-weight:600}.process-item p{width:156px;margin:0 auto;color:#5b6673;font-size:13px;line-height:21px}.process-num{width:48px;height:48px;margin:0 auto 26px;border-radius:50%;background:linear-gradient(135deg,#00c878 0,#00a966 100%);box-shadow:0 6px 16px 0 rgba(0,200,120,.35);border:2px solid #fff;color:#fff;font-family:QiFuBold;font-size:18px;line-height:48px;font-weight:600}.process-flow{position:relative;width:194px;height:48px;margin:6px auto 0;border:2px dashed #ffad71;border-top:none;border-radius:12px;border-top-left-radius:0;border-top-right-radius:0}.process-flow::before{content:'';position:absolute;width:245px;height:29px;background:linear-gradient(180deg,#fff 0,#fff 40%,rgba(255,255,255,0) 100%);top:0;left:-25px}.process-flow img{position:absolute;width:12px;height:12px;bottom:-7px;left:50%;margin-left:-6px}.review-tip{display:flex;align-items:center;width:354px;height:60px;margin:16px auto 0;padding:0 12px;border:1px dashed #ff8a34;border-radius:30px;background:#fff1e6;box-sizing:border-box;color:#ff7a1a}.review-tip img{width:32px;height:32px;margin-right:12px}.review-tip h4{margin:0 0 1px;font-size:14px;line-height:18px;font-weight:600;color:#c45a12}.review-tip p{margin:0;color:#5b6673;font-size:12px;line-height:20px;letter-spacing:-.5px}